Privacy Policy
Introduction
This Privacy Policy explains how personal information is collected, used, and protected when you interact with this website or the practice.
The practice is committed to respecting patient confidentiality and handling personal information in a responsible, lawful, and ethical manner, in accordance with the Protection of Personal Information Act (POPIA) and applicable professional standards.
Personal Information Collected
Personal information may be collected when you:
- Use the website
- Make an appointment
- Contact the practice by email, telephone, or WhatsApp
- Attend a consultation
The information collected may include, where relevant:
- Name and contact details
- Appointment-related information
- Health or consultation-related information voluntarily provided
- Any other information necessary for the provision of care
Only information that is relevant and necessary for professional purposes is collected.
Use of Personal Information
Personal information is used for the purposes of:
- Managing appointments
- Communicating with you regarding consultations or enquiries
- Providing healthcare and counselling services
- Maintaining appropriate clinical and administrative records
- Complying with legal and professional obligations
Personal information is not used for marketing purposes and is not shared with third parties for commercial use.
Confidentiality and Security
All reasonable steps are taken to protect personal information from loss, misuse, unauthorised access, or disclosure.
Clinical and consultation-related information is treated as confidential and handled in accordance with professional and ethical obligations.
Information is accessed only by the practitioner and is retained only for as long as required by law or professional standards.
Sharing of Information
Personal information is not shared with third parties except:
- Where required or permitted by law
- Where necessary for referral, investigation, or continuity of care (with appropriate consent)
- Where required for professional, ethical, or legal reasons
Website Use and Cookies
This website does not use cookies for tracking, advertising, or analytics purposes.
If embedded content or external links (such as maps or third-party services) are used, those services may have their own privacy policies, which are independent of this practice.
This website may display embedded content from external platforms such as Instagram. Embedded content behaves in the same way as if the visitor had visited the external platform directly, and those platforms may collect data or use cookies in accordance with their own privacy policies.
Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate information
- Enquire about how your information is used
- Withdraw consent where applicable, subject to legal and professional obligations
Requests regarding personal information can be made by contacting the practice directly.
Contact Details
If you have any questions or concerns regarding this Privacy Policy or the handling of personal information, please contact the practice using the details provided on the Contact page.
Updates to This Policy
This Privacy Policy may be updated from time to time to reflect changes in legal requirements or practice procedures. The most current version will always be available on this website.